User Study: Analysing Impact of ‘Ethos, Pathos, Logos’ based Communication in Healthcare Conversational Agents

Institut

Lehrstuhl für Ergonomie

Typ

Semesterarbeit / Masterarbeit /

Inhalt

experimentell /  

Beschreibung

Background:
Healthcare chatbots are becoming increasingly common, assisting users with medical information and advice. However, user trust in these chatbots is crucial for their effective use. Especially in high-stakes scenarios, communication or interaction with the system is vital and integrating principles of ethos (credibility), pathos (empathy), and logos (reasoning) can significantly influence user perceptions.

Objective:
This project aims to conduct a user study to analyse the effects of these features on user trust and acceptance of chatbots in the medical diagnosis field and identify preferred communication strategies. The focus would be on identifying factors that affect preferences and developing a parametric (user) model.

Tasks:
- Design of user study (definition of variables, scenarios, chatbot interactions)
- Data collection and analysis
- Evaluating and interpreting the results to develop a user model or algorithm to predict a suitable communication strategy

Voraussetzungen

- Interest in Human-AI Interaction, healthcare technology
- Proficiency in data collection, statistical analysis, and interpretation
- Experience in designing and conducting user studies

Tags

Lfe Joshi

Möglicher Beginn

01.05.2024

Kontakt

Rutuja Joshi
Raum: MW3329
Tel.: +49 162 2062924
rutuja.joshitum.de

Ausschreibung