Conceptual Framework for ‘Ethos, Pathos, Logos’ based Communication in Healthcare Conversational Agents

Institut

Lehrstuhl für Ergonomie

Typ

Semesterarbeit / Masterarbeit /

Inhalt

theoretisch / konstruktiv /  

Beschreibung

Background:
Healthcare chatbots are becoming increasingly common, assisting users with medical information and advice. However, user trust in these chatbots is crucial for their effective use. Especially in high-stakes scenarios, communication or interaction with the system is vital and integrating principles of ethos (credibility), pathos (empathy), and logos (reasoning) can significantly influence user perceptions.

Objective:
This thesis aims to develop a structured conceptual framework that outlines the integration of ethos, pathos, and logos principles in chatbot communication for medical diagnosis. The focus is to create elements that make ethos, pathos and logos tangible in human-chatbot interaction.

Tasks:
- Literature review (existing interaction/communication strategies, chatbot design, Human-AI Interaction)
- Development of the framework with guidelines for integrating ethos, pathos, and logos in chatbot dialogue
- Creating sample features and evaluating the framework with users

Voraussetzungen

- Interest in Human-AI Interaction, healthcare technology
- Experience in applying user-centered design process (beneficial)
- Scientific, structured, and independent working strategies

Tags

Lfe Joshi

Möglicher Beginn

sofort

Kontakt

Rutuja Joshi
Raum: MW3329
Tel.: +49 162 2062924
rutuja.joshitum.de

Ausschreibung